Are the items new or used ?
All Items are brand new
Is this website secure ?
Our website is ssl secure you should see a green lock as you browse the website.
Can you explain buyer insurance ?
When you buy from our store you are given buyer identity insurance up to $100,000 for 90 days. You will be sent a E-mail after your purchase to activate your coverage. Coverage is for US residents only.
How long do i have to ask for a refund or a replacement ?
Buyers have a 35 day window for refunds or replacements. to receive a refund item must be undamaged once we receive the returned item your refund will be placed on your account in 2 to 3 days or you will be sent a replacement item if that is what you request. Contact firstname.lastname@example.org to request a refund or replacement.
What payments does buyer1 accept ?
Visa,Mastercard,American Express,JCB,Discover. We also take payment by E-Check & Paypal
How do we contact customer service ?
You can contact us by
Opening a support ticket at the help section at the bottom of the page
Chat: click the chat icon on the right side of the screen.
What about sales tax ?
Due to this being a New York based business we only collect sales tax for NY orders. Orders outside of NY are tax free.
When do orders ship ?
Orders before 1:00 pm ship the same day orders after 1:00 pm may ship the same day but will most likely ship the next day.
Handmade or made to order items have a processing time of 9 days
What countries do you ship to?
We ship to the U.S and Canada we are looking to serve more countries in the future.
Do orders include a tracking number?
All orders include tracking and insurance.
*For U.S Orders