FAQ's

Q: When will i receive my item?

A: Orders are delivered in 3 to 4 business days

Q: Where are items shipped from?

A: All items are shipped from NYC U.S.A

Q: What is the condition of the items you sell?

A: All items are new unless stated otherwise in product description.

Q: is my credit/debit card info safe?

A: Our website is ssl secure you will see a lock in your address bar when you browse this site.

Q: Do orders include a tracking number?

A: All orders are insured and include tracking. You will receive a tracking number when your order ships.

Q: What about sales tax?

A: Sales tax is only collected on NY orders.

Q:What payments does buyer1 accept?

A: Visa, MasterCard, Amex, Discover, and PayPal.

Q: When do orders ship?

A: Orders made before 2:00 Pm ship the same day, orders made after 2:00 pm may ship the same day but will likely ship the next morning.

Q:What is your refund/replacement policy?

A: Buyers have a 15 day window for refunds or replacements. to receive a refund item must be undamaged once we receive the returned item your refund will be placed on your account in 2 to 3 days or you will be sent a replacement item if that is what you request. Contact cs@buyer1ny.com to request a refund or replacement. returns are free.